Shipping, Return and Refund Policy

 

THIS DOCUMENT IS AN ELECTRONIC RECORD AS DEFINED UNDER SECTION 2(T) OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

 

In this policy the term “you” and “your”, or “User” refer to each customer or service user or site visitor or user. The term “Merchant” refers to each seller who are providing their products/Services through the website. The terms “We”, us”, “our” or “company” refer to Alafied Solutions Private Limited.

 

  1. Delivery of the Product/Services:

 

 

  1. Cancellation by the Company- There may be certain orders that the company’s Merchant partners are unable to accept and service and these may need to be canceled. Some situations that may result in your order being canceled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by the company’s credit and fraud avoidance department or due to any major technical snag. The company may also require additional verifications or information before accepting any order. The company will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or the company.

 

In case of requests from you for order cancellations, the company reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if the company receives a cancellation notice and the order has not been processed/ approved by the company, the company shall cancel the order and refund the entire amount to you. The company will not be able to cancel orders that have already been partially or fully processed. The company has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by the company and accept the company’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.

 

Product return/refund request shall be made to us within 24 Hours from the date it has been delivered to the customer. Product must be returned in its original condition along with all packing material, courier receipt, invoice & other papers.

 

Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

 

 

  1. Refund- Once the Product is received to the company successfully, we will instantly initiate the refund to your source account or chosen method of refund.

 

Products/Orders with “NO REFUND” and “NO CANCELLATION”  will not be subject to cancellation and refund.

 

Contact Us:-

AlaFied Solutions Private Limited (CIN U74999DL2022PTC393001)

B 23, Sector 63, Noida, Uttar Pradesh, India Pincode 201301

Phone No. : +91-8800558836

Email Add. : contact@deshkadoctor.com